Hospitality Training Preparation and Training Program
The hospitality industry, particularly hotels, has a growing need for qualified entry-level workers who possess essential skills but may lack overall knowledge of the hospitality sector. The American Hotel & Lodging Educational Institute (AHLEI) addresses this need through its comprehensive START (Skills, Tasks, and
Results Training) program.
START provides participants with flexible training that delivers general hospitality knowledge, detailed instruction on how to perform critical tasks, and the development of soft skills essential for success in front-line hotel and lodging positions.
Upon completion of the training, participants are required to pass a certification exam with a minimum score of 70%. Earning this certification gives participants a competitive advantage when seeking employment in the hospitality industry.
Timeframe for Completion:
Total 180 hours – Online & In-person (Hands-On)
Areas of Instruction:
• Certified Breakfast Attendant
• Certified Front Desk Representative
• Certified Guest Room Attendant
• Certified Kitchen Cook
• Certified Maintenance Employee
• Certified Restaurant Server
Through the START program, participants gain both the practical skills and foundational knowledge needed to
excel in entry-level roles, creating a strong pathway for career growth within the hospitality industry.
Pre-Prep Breakfast Attendant
✓ Covers food setup, safe handling, guest service basics, and maintaining a clean breakfast area.
Pre-Prep Front Desk Representative
✓ Introduces guest check-in/out, reservation systems, communication skills, and service professionalism.
Pre-Prep Guest Room Attendant
✓ Teaches cleaning standards, room preparation, safety, and efficient housekeeping procedures.
Pre-Prep Kitchen Cook
✓ Focuses on basic cooking skills, kitchen safety, food prep, and station organization.
Pre-Prep Maintenance Employee
✓ Covers basic repairs, safety practices, preventative maintenance, and guest service interaction.
Pre-Prep Restaurant Server
✓ Introduces order-taking, service steps, menu knowledge, and professional guest interaction.
Pre-Prep Guest Service Gold Tourism
✓ Teaches exceptional service skills, communication, problem-solving, and creating memorable guest experiences.
