The six areas of instruction are:
- Certified Breakfast Attendant
- Certified Front Desk Representative
- Certified Guest Room Attendant
- Certified Kitchen Cook
- Certified Maintenance Employee
- Certified Restaurant Service
START Training provided by the American Hotel and Lodging Educational Institute (AHLEI)
The hospitality industry, specifically hotels need qualified entry level workers who have specific skills, but do not have general knowledge about the hospitality industry. American Hotel and Lodging Educational Institute (AHLEI) offers six line-level training programs to give participants what they need to fill these positions.
The AHLEI program is called START (Skills, Tasks, and Results Training). The trainings are flexible and provide general hospitality knowledge, concise instructions on how to perform key tasks, and soft skills needed to succeed in a front-line position in hotel lodging. At the conclusion of the training, participants will be required to take a certification exam and pass with a score of 70%. This certification gives participants a competitive edge over non-certified candidates.